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Shipping & Returns

Shipping (ALL IN AUSTRALIAN DOLLARS)

Handling Time: we aim to ship all orders within 1-2 business days after order is placed. We'll be in touch as soon as we can when there's any shortage of items ordered. When it's expected to be a significant delay, we'll be in touch and possibly offer free postage upgrade to express post.

Postage Rates:

AUSTRALIA-WIDE

Over $99: FREE regular postage on ALL ORDERS (Australia Only) 

Over $125: FREE express postage (this is guaranteed other than orders containing by-the-metre interfacings, which can be very bulky and costly to post, in which case we will still endeavour to cover express postage but it cannot be guaranteed- if you absolutely require express post, please LEAVE A NOTE, or CONTACT US as soon as you place the order, so we can work out if extra payment is required).

Under $99: $6.95 flat rate regular postage on ALL ORDERS (Australia Only)

Under $125: $9.95 flat rate express postage on ALL ORDERS (Australia Only)

 

NEW ZEALAND

A FLAT $23 (this is guaranteed other than orders containing by-the-metre interfacings, which can be very bulky and costly to post, if your order contains by-the-metre interfacings, we might be in contact to work out if extra payment is required before we can post your order).

 

EVERYWHERE ELSE THE WORLD (OTHER THAN AUSTRALIA AND NEW ZEALAND)

Under $50: $25 tracked standard postage 

 $50-$200: $35 tracked standard postage 

$200.01-$1000: $45 tracked standard postage 

Over $1000: please get in touch with us! 

There are occasional special offers on postage and products running- please find out about them through Facebook! https://www.facebook.com/WhoSaysSew

 Deliveries are done through letter post, Australia Post parcels and Couriers. Local pick ups are free from Ridgehaven, SA (I'd love to say hello in person!) If you're not in Australia but would still like to order, please contact me and I'll try my best to accommodate your needs. 

 

Returns Policy

I love keeping my customers happy- that's why you'll find 100% positive feedback in my etsy and ebay shops. 

I offer a 60-day return policy for your purchases. If  the return is a result of our error (you received an incorrect or defective item, etc.), the return postage will be covered. If it's not a faulty item or mistake we made, you can return new, unopened items that must be in a resaleable condition (you need to cover return postage).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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